Returns
Our Commitment to You
Our returns policy works alongside your rights under the Australian Consumer Law because your satisfaction is our priority.
Please read the following carefully to understand your rights and our obligations to ensure you're fully protected with every purchase.
Important Notice
Change of mind refunds and exchanges are not available for the foreseeable future.
We encourage all customers to purchase only what you need to ensure the best service for everyone.
When We Accept Returns
We gladly accept returns and provide exchanges, refunds, or repairs when:
🔧 Faulty Products
The product is faulty or not of acceptable quality
📝 Misrepresented
Significantly different from what was shown or described
🎯 Wrong Purpose
The product is not fit for its intended purpose
⚠️ Safety Concerns
The product is unsafe for use
📄 Proof of Purchase Required
You must present your register receipt or online tax invoice as proof of purchase for all returns.
Our Returns Process
Contact Us
Get in touch with our Customer Service Team
Assessment
We assess the condition and determine the best solution
Resolution
Receive your exchange, refund, or repair
🔍 Manufacturer Assessment
We may return products to the manufacturer to determine the nature of any problems and ensure the best possible solution for you.
Important Terms & Conditions
❌ When We Can't Help
We may not offer exchange, refund, or repair if the fault results from misuse or neglect of the product.
🔧 Repairs & Replacements
Goods for repair may be replaced with refurbished goods of the same type, and refurbished parts may be used for repairs.
📊 Assessment Rights
We reserve the right to assess condition and age of returned goods, which may result in refusal of repair, exchange, or refund.
💳 Payment & Proof Guidelines
Best Proof of Purchase
Your original Central Cleaning register receipt or online tax invoice
Refund Method
All refunds will be issued using your original payment method
