Returns
Your Satisfaction Guaranteed
We're committed to your complete satisfaction with every purchase from Central Cleaning Supplies
Our Commitment to You
Our returns policy works alongside your rights under the Australian Consumer Law because your satisfaction is our priority.
Please read the following carefully to understand your rights and our obligations to ensure you're fully protected with every purchase.
Important Notice
Change of mind refunds and exchanges are not available for the foreseeable future.
We encourage all customers to purchase only what you need to ensure the best service for everyone.
When We Accept Returns
We gladly accept returns and provide exchanges, refunds, or repairs when:
🔧 Faulty Products
The product is faulty or not of acceptable quality
📝 Misrepresented
Significantly different from what was shown or described
🎯 Wrong Purpose
The product is not fit for its intended purpose
⚠️ Safety Concerns
The product is unsafe for use
📄 Proof of Purchase Required
You must present your register receipt or online tax invoice as proof of purchase for all returns.
Our Returns Process
Contact Us
Get in touch with our Customer Service Team
Assessment
We assess the condition and determine the best solution
Resolution
Receive your exchange, refund, or repair
🔍 Manufacturer Assessment
We may return products to the manufacturer to determine the nature of any problems and ensure the best possible solution for you.
🇦🇺 Your Australian Consumer Law Rights
✅ Guaranteed Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law
🔄 Major Failures
You're entitled to replacement or refund for major failures, plus compensation for foreseeable loss or damage
⚡ Acceptable Quality
Products must be safe, lasting, fault-free, and perform as intended for their type and cost
What Makes Products "Acceptable Quality"?
Safe
Free from safety hazards
Lasting
Durable for expected lifespan
Fault-Free
No manufacturing defects
Fit for Purpose
Works as intended
Quality standards take into account what would normally be expected for the product type and cost.
Important Terms & Conditions
❌ When We Can't Help
We may not offer exchange, refund, or repair if the fault results from misuse or neglect of the product.
🔧 Repairs & Replacements
Goods for repair may be replaced with refurbished goods of the same type, and refurbished parts may be used for repairs.
📊 Assessment Rights
We reserve the right to assess condition and age of returned goods, which may result in refusal of repair, exchange, or refund.
📦 Damaged During Delivery?
We take great care in our shipping process, but if your items arrive damaged, we're here to help!
📸 What We Need
You may need to provide photographs of the damaged items and/or delivery package to help us resolve the issue quickly.
Contact our Customer Service Team immediately for the fastest resolution.
💳 Payment & Proof Guidelines
Best Proof of Purchase
Your original Central Cleaning register receipt or online tax invoice
Refund Method
All refunds will be issued using your original payment method
Ready to Start Your Return?
Our Customer Service Team is standing by to help you with any returns under Australian Consumer Law
We'll arrange collection and work with you every step of the way to ensure a smooth resolution
